Whether it's your account, payments, games, or betting — we're here to help. Bengali-language support, anytime.
Most Frequently Asked Topics — Step by Step
Minimum deposit is ৳200. A 100% bonus on your first deposit — up to ৳10,000 — will be added automatically.
Log in to Baji Partners with your mobile number and password. If you're new, complete your registration first — it only takes 2 minutes.
Click the wallet icon in the top right corner, then tap the "Deposit" button.
Choose whichever you have — bKash, Nagad, or Rocket. Enter the amount and your mobile number.
Confirm the payment in your bKash/Nagad app using your OTP or PIN. Funds typically appear in your account within 1–3 minutes.
Check that your wallet balance has updated. Any bonus will appear separately. You're all set — start playing any game you like.
Many people assume withdrawing winnings from an online platform is a hassle. At Baji Partners, it's actually straightforward. The minimum withdrawal is ৳300, and funds typically reach your mobile within 5 to 15 minutes. Keeping a few things in mind will make the process even smoother.
Before withdrawing, make sure your account verification (KYC) is complete. Upload a photo of your National ID or passport and verify your mobile number. Once verified, all future withdrawals will be processed faster.
Second, to withdraw bonus funds you'll need to fulfill the wagering requirement. For example, a 100% welcome bonus typically carries a 30x wagering requirement. That means if you receive a ৳1,000 bonus, you'll need to place a total of ৳30,000 in bets before withdrawing. It takes some time, but it's very much achievable. If you play regularly, you'll meet it naturally.
Complete KYC in advance, use the same number for deposits and withdrawals, and submit your request between 9 AM and 11 PM.
If funds haven't arrived after 15 minutes, contact live chat with your transaction ID. You'll get a quick resolution.
Getting support on online gaming or betting platforms can be a frustrating experience — responses come back in English you can't follow, or you wait hours without a reply. Baji Partners understands this problem firsthand. That's why our help center is built entirely with Bengali speakers in mind.
All our live chat agents speak Bengali. Whether you're contacting us from Dhaka, Chittagong, Sylhet, or Rangpur, you'll receive the same quality of support. An agent typically connects with you within 5 minutes.
The guides in this help center are built from real user issues. If something isn't clear, ask us in live chat — we'll add it to this page so the next person can find it easily. It's an ongoing process, and this page gets better every day.
After multiple incorrect password attempts or detection of suspicious activity, Baji Partners will automatically lock your account temporarily. This is done to protect you. An OTP will be sent to the mobile number you registered with — use it to reset your password. If your number has changed, send a request by email along with your national ID and it will be resolved within 24 hours.
Many players worry about what happens to an active game round if they lose connection or their device shuts down. All games on Baji Partners have an auto-resume feature. When you log back in, your game will pick up right where it left off. For slots, if the reels stop mid-spin, the result is determined from the server-side record and any winnings are credited to your account accordingly. If you run into any issue, contact live chat right away.
Baji Partners believes gaming should be fun, not stressful. If you feel your playing habits are getting out of hand, you can request a deposit limit, session limit, or a temporary account break directly from our Help Center. It's not a sign of weakness — it's the smart way to take care of yourself. To learn more, visit our Responsible Gaming View page.
Top Questions & Answers